Refund policy

At CureEase, we are dedicated to ensuring your satisfaction with our products. If you encounter any issues with your order, we're here to help. Please review our return policy below:

• Non-Returnable Items: Due to the nature of our products and to maintain the highest standards of hygiene, once delivered, all CureEase products are non-returnable. We appreciate your understanding in this matter.                                                                                                                                                         
• Damaged, Defective, or Incorrect Items: In the rare event that you receive a damaged, defective, or incorrect item, we are here to assist you. Please notify us within 5 days from the date of delivery by contacting our customer service team at support@cureease.in. Any requests received after this period may not be considered. Kindly provide detailed information about the issue, including an unboxing video and images for investigation purposes.                                                                                                               
• Resolution Process: Upon receiving your notification, our team will conduct a thorough examination of the issue. We will strive to resolve the matter efficiently and to your satisfaction. You will be notified of the outcome within a reasonable timeframe.                                                                                                          
• Refund or Replacement: Depending on the nature of the issue and product availability, we may offer a refund or replacement for the affected item(s). Our aim is to ensure that you receive a satisfactory resolution to your concern.                                                                                                                               
• Return Shipping: If a return is deemed necessary, we will provide instructions on how to proceed with the return shipping. Please ensure that the item is securely packaged to prevent further damage during transit.                                                                                                                                                                
• Contact Information: For any questions or assistance regarding returns, please don't hesitate to reach out to our customer support team at support@cureease.in or call us at 8983637915. We're available to assist you during our business hours. 

We appreciate your trust in CureEase products and services. Your satisfaction is our priority, and we are committed to providing you with the highest level of support. Thank you for choosing CureEase.